Refund & Make-Good Policy

Last updated October 11, 2026.

Missed spots (make-goods)

If a paid spot does not air, or airs incorrectly, because of a technical problem or an error on our side, we will air it again at a comparable time, usually within 7 days. Tell us within 7 days of the air date if you think a spot was missed and we will check our logs.

Refunds

• If we cannot air a make-good, we refund the price of that spot to your original payment method.
• If we decline or cancel your booking before it airs, we refund what you paid for spots that have not aired.
• Spots that do not air because your ad arrived late, or because the ad did not meet our standards, are not refunded.
• Custom spot bookings can’t be cancelled or refunded, but you can move them to other available days with at least 2 days’ notice.
• Spot packages can be cancelled with 30 days’ written notice after the 3-month minimum term. Months already billed are not refunded.
• Production fees are not refundable once production has started.

How to ask

Email info@star927cayman.ky with your order number. Approved refunds are processed within 10 business days.